out of 5
Furniture Technician ResponseMarch 22, 2011
Thomasville is still quality furniture! And, here are a few pointers from an experienced furniture technician for all people with furniture problems. IMPORTANT! Recognise that everyone has furniture problems at one time or another in their life. But there are a few things that you can do when you confront them. Mostly, keep your cool. It doesn't pay your health or your home life to get stressed over it! Now for the pointers when it does happen. Remember, remain calm then, Try to determine how your furniture was damaged in the first place. There are many variables and these include but are not limited to: the condition of the wood and quality of the materials used (overseas), packaging and handling of an overseas container, handling from the moving truck to the store, handling from the store by the movers to your home. Please understand that all wood is alive, has personality and character and like a young child changes with age, its environment and the care you provide to it that further affects its condition over time. As long as quality goes into the making of the furniture it should be good. Agreed, quality wood is always better than poor wood and because wood is in shortage on our planet, more than ever, engineered materials are being used. Some materials are better than wood in that they are more durable. The challenge with all wood, is that it breathes through expanding and contracting and this depends greatly on the environment it is transported and stored in and the type of home it ends up in. Learn how to care for the furniture that you buy regardless. Then there are certain woods from overseas that do better than others that end up in the north american continent environment. For furniture that arrives in your home with handling scratch marks, gouges, and broken legs, etc. 95% of the time this can be repaired by a quality service tech. For furniture that has some minor cracks, bumps or warps it may not look 100% perfect in your eyes, but now it has character. As long as the furniture piece works it should be kept. Regardless, on your next NEW furniture purchase, learn the store's warranty program. Get the sales person to confirm his/her statements about the furniture on your purchase/invoice before you pay for it. And, when the NEW furniture arrives in your home, and you have a problem, get the store to send in a quality service tech to do the repair work. Understand that the repairs will not be 100%, but liveable and try to get a discount back from the store. Most stores will not cover both the service tech costs and then give you a discount. Logic indicates that the service tech route is preferred over a discount. Because a discount often does not help you with the repairs, unless you choose to pay for the service tech with the discount you get on your own. Regardless of any known name brand, when you buy NEW again, you will have to deal with its condition when it gets delivered to your home. A good service tech goes a long way as, there will always be furniture in your home that can use some tender loving maintenance. If you go the extra mile for your furniture, it will for you. The only other last option would be to buy custom made furniture which often goes far beyond the pocket of most individuals.
9 of 11 people found this review helpful.